Legal
Please read these Terms & Conditions carefully before registering for or using any service offered by easy13. By creating an account or placing a bet, you confirm that you have read, understood and agreed to be bound by these terms.
These Terms & Conditions ("Agreement") constitute a legally binding contract between you ("Member", "you", "your") and easy13 ("easy13", "we", "us", "our"), the operator of the online gaming platform accessible at easy13.app. These terms govern your access to and use of all products and services offered by easy13, including but not limited to the live casino, online slots, sportsbook, football betting, and esports betting products. If you do not agree to these terms, you must not register for or use the easy13 platform.
All easy13 members must be 21 years of age or older. Registration by minors is strictly prohibited and will result in immediate account closure.
Each individual may hold only one easy13 account. Duplicate accounts are prohibited and subject to forfeiture of all balances held.
easy13 transacts in Malaysian Ringgit (MYR). All deposits, withdrawals and balance displays are denominated in MYR unless otherwise stated.
All bonuses and promotions offered by easy13 are subject to specific wagering requirements and terms outlined at the time of the offer.
Any attempt to defraud, exploit software vulnerabilities, engage in arbitrage betting or launder funds through easy13 will result in permanent account closure.
easy13 provides responsible gaming tools including deposit limits, self-exclusion and cool-off periods. Using these tools is encouraged for all members.
In these Terms & Conditions, the following definitions apply unless the context requires otherwise:
2.1 To register and use the easy13 platform, you must:
2.2 easy13 reserves the right to request identity verification documents at any time. Failure to satisfactorily complete KYC verification may result in suspension of withdrawal privileges or account closure.
2.3 By registering, you represent and warrant that you meet all eligibility criteria set out in Clause 2.1 above. easy13 accepts no liability for losses incurred by Members who registered while ineligible.
3.1 Each Member may hold only one active easy13 account. Registration of multiple accounts by the same individual ("multi-accounting") is strictly prohibited and will result in permanent account closure and forfeiture of all balances, including any pending withdrawals.
3.2 You are solely responsible for maintaining the confidentiality of your easy13 login credentials. You must not share your username or password with any third party. easy13 will not be liable for any losses arising from unauthorised access to your account due to your failure to safeguard your credentials.
3.3 You must notify easy13 immediately if you suspect that your account has been accessed without authorisation by contacting our support team via the easy13 platform.
3.4 Account information, including registered name, date of birth and identity documentation, must accurately reflect the Member's real identity. Providing false information constitutes a material breach of these Terms & Conditions.
4.1 easy13 accepts deposits denominated in Malaysian Ringgit (MYR) via approved payment methods, which may include Touch 'n Go eWallet, Boost eWallet, Maybank, CIMB and Public Bank. Approved payment methods are subject to change at easy13's discretion without prior notice.
4.2 Minimum deposit and withdrawal amounts are as displayed within the easy13 platform at the time of the transaction. easy13 reserves the right to amend these minimums at any time.
4.3 Withdrawals are processed to the same payment method used for the original deposit where technically possible. easy13 may require additional KYC documentation before processing withdrawal requests exceeding specified thresholds.
4.4 easy13 does not accept deposits from third-party accounts. The name on the payment method used must match the registered name on the easy13 account. Deposits from mismatched sources may be returned and the account suspended pending investigation.
4.5 Processing times for withdrawals are as follows: most requests are processed within 15 minutes during operational hours; however, easy13 reserves up to 3 business days to complete any withdrawal in exceptional circumstances. easy13 bears no liability for delays caused by third-party payment processors.
5.1 easy13 may offer welcome bonuses, reload bonuses, cashback offers and other promotional incentives to Members from time to time. All such offers are subject to the specific terms and wagering requirements published alongside each individual promotion.
5.2 Unless a promotion's specific terms state otherwise, bonus funds are subject to a minimum wagering requirement before withdrawal of any winnings derived from bonus funds is permitted. The applicable wagering multiplier will be stated in the offer terms.
5.3 easy13 reserves the right to withdraw, modify or cancel any promotion at any time without prior notice. In the event of any inconsistency between a promotional communication and these Terms & Conditions, these Terms & Conditions shall prevail unless the promotional terms expressly state otherwise.
5.4 Abuse of promotional offers — including but not limited to bonus stacking in violation of offer terms, use of multiple accounts, or coordinated group play to exploit promotions — constitutes prohibited conduct under Clause 7 of these Terms & Conditions.
6.1 All bets and game rounds placed on the easy13 platform are subject to the specific rules applicable to the relevant product (sportsbook, live casino, slots, etc.) as published within each product section of the platform.
6.2 Once a wager has been accepted and confirmed by the easy13 system, it may not be cancelled, reversed or withdrawn by the Member except in circumstances expressly provided for in the applicable product rules (e.g., certain sports betting void conditions).
6.3 In the event of a technical fault, server error or communication failure that affects a game round or bet, easy13 reserves the right to void the affected wager and return the staked amount to the Member's account. This is the Member's sole remedy in such circumstances.
6.4 easy13 reserves the right to limit, refuse, void or restrict wagers on any event, market or game at its sole discretion, including placing limits on individual accounts or markets without providing a reason.
6.5 Results displayed on the easy13 platform are final once confirmed by the relevant game or sportsbook system. Disputes regarding results must be submitted to easy13 customer support within 7 days of the relevant game round or event settlement.
The following conduct is strictly prohibited on the easy13 platform. Violation of any prohibition in this Clause may result in immediate account suspension, permanent closure and forfeiture of all balances:
8.1 All content on the easy13 platform — including but not limited to software, game content, graphics, text, logos, trademarks, game names and website design — is the property of easy13 or its licensed content providers and is protected by applicable intellectual property laws.
8.2 Members are granted a limited, non-exclusive, non-transferable licence to access and use the easy13 platform for personal entertainment purposes only. No content may be reproduced, redistributed, modified or used for commercial purposes without the prior written consent of easy13.
9.1 To the maximum extent permitted by applicable law, easy13's aggregate liability to any Member in connection with any claim arising under or in relation to these Terms & Conditions shall not exceed the total net deposits made by that Member to easy13 in the 12-month period preceding the claim.
9.2 easy13 shall not be liable for any indirect, consequential, incidental, special or punitive damages, including loss of profits, loss of opportunity or loss of data, whether arising in contract, tort or otherwise, even if easy13 has been advised of the possibility of such damages.
9.3 easy13 makes no warranty, express or implied, that the platform will be available without interruption, error-free, or free from malicious code. Scheduled and unscheduled maintenance may affect platform availability from time to time.
10.1 easy13 is committed to promoting responsible gambling. Gambling is intended to be an entertaining activity and must not be treated as a source of income or a means of recovering financial losses.
10.2 Strict enforcement of the 21+ age requirement is maintained at all times on the easy13 platform. Any Member found to be under 21 years of age will have their account immediately closed and any balance forfeited.
10.3 easy13 provides the following responsible gaming tools to all Members, accessible from the account settings panel:
10.4 Members experiencing gambling-related difficulties are encouraged to utilise the tools above and to visit the easy13 Responsible Gaming page for further support resources. easy13 operates under applicable international gaming authority guidelines with respect to responsible gaming obligations.
11.1 easy13 reserves the right to suspend or permanently close any Member's account at any time, with or without prior notice, if easy13 has reasonable grounds to believe that the Member has breached any provision of these Terms & Conditions.
11.2 Upon account closure for breach of these Terms & Conditions, easy13 reserves the right to withhold the entire account balance pending investigation. Where fraud, money laundering or other criminal conduct is suspected, easy13 may report the matter to the relevant authorities and cooperate fully with any resulting investigation.
11.3 Members may request voluntary account closure at any time by contacting easy13 customer support. Any genuine real-money balance held at the time of closure will be returned to the Member's nominated payment method following satisfactory completion of KYC requirements, subject to there being no outstanding bonus wagering obligations.
12.1 These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which easy13 is licensed and incorporated. Any dispute arising under or in connection with these Terms & Conditions that cannot be resolved through easy13's internal dispute resolution process shall be subject to the exclusive jurisdiction of the competent courts of the relevant jurisdiction.
12.2 easy13 operates in compliance with applicable international gaming authority guidelines and frameworks. Members acknowledge that online gambling may be subject to local laws in their country or territory of residence, and that it is the Member's sole responsibility to ensure that their participation is lawful in their jurisdiction.
13.1 easy13 reserves the right to amend, update or replace these Terms & Conditions at any time. The "Last Updated" date at the top of this page reflects the most recent revision. Where changes are material, easy13 will endeavour to provide reasonable notice to active Members via the platform or registered email address.
13.2 Continued use of the easy13 platform following the publication of revised Terms & Conditions constitutes acceptance of the revised terms. Members who do not agree to revised terms should cease using the platform and contact support to arrange account closure.
If you have any questions regarding these Terms & Conditions, or wish to raise a dispute or compliance matter, please contact the easy13 support team. Our customer support team operates 24 hours a day, 7 days a week on GMT+8 (Malaysia Standard Time).
Email: [email protected] (plain text — not a clickable link)
Alternatively, use the live chat function available within the easy13 platform. Response times via live chat are typically under 5 minutes during peak hours.
You've read the terms — now experience Malaysia's premier online casino and sportsbook. All in MYR, all on mobile.
Join easy13 Now